Who narrated the MAGKEY video?
Who do you think? Yeah, that guy. :) Last updated: Mon, Jun 29 2015 9:29 am EDT
Will the magnets negatively affect the magnetic strips on credit cards or flash drives in case they get too near these?
The magnets should not negatively affect the magnetic strips on credit cards. To see that type of demagnetization you would need a much bigger & stronger magnet. Also, since the MAGKEY magnets are designed to stick to each other, it leaves less room for contact with other surfaces. Last updated: Mon, Jun 29 2015 9:53 am EDT
Why is shipping $5?!?!
We agree that shipping sucks but with fulfillment, postal costs, and storage it adds up very quickly. In our experience, USPS does lose packages especially during high volume seasons such as Christmas and early summer. The postage itself cost 1.12 if shipped as a flat but with tracking it comes out to 2.42 shipped as a package. You are correct in that .50 would cover standard postage for under 13 oz as a letter, but shipping in that manner may damage our product. As you can see in the link below, standard storage and handling charges cost around $2.50. http://www.shipwire.com/pricing/ Thanks again for taking the time to check out our project! Last updated: Mon, Jun 29 2015 9:55 am EDT
The magnets are sooooo thin - what have you done to ensure that they will not break or crack on us?
Two things help us out with the brittleness of the Neodymium magnets. First off, we have a double coating on the magnet - a nickel coating on top of the Neodymium and on top of that a thin Epoxy, that we apply, so that we can make our laser engravings on top of the magnet. The two coats together make the magnets extremely durable. Second, since the keys are intended for a key ring, they never move far enough from each other to create a huge slam. If you have 4 magnetized keys on a ring, like in our video or on our product shots, the keys are ever only ever a few degrees away from a neighboring key and will naturally stick to each other. It’s more of a gentle snap, rather than a heavy click. Last updated: Wed, Jul 8 2015 12:01 am EDT
Will MAGKEY destroy my automatic car key?
We have thoroughly tested this situation. Since there are no moving mechanical parts in a modern car key, there will be no interference or issues. Pretty much all of the modern keys use a small chip with flash memory rather than a moving hard drive. Additionally, MAGKEYs are intended to go on both sides of every key except for the two outer keys, that way there are no magnets exposed to anything coming in contact with your keys. The magnets are not strong enough to interfere with anything through the shielding of the outer keys. We leave the magnets on the outer keys in our campaign images solely for visual reference. Last updated: Wed, Jul 8 2015 12:01 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.